Terms and Conditions Nanastoro

These Terms and Conditions govern the use of the Nanastoro accessible through our official website. This document forms part of the overall agreement between you and Nanastoro, together with Privacy Policy and Responsible Gaming Policy .

If you do not agree with any part of these terms, you are not permitted to use our platform. Nanastoro reserves the right to update these terms from time to time and all changes will take effect immediately upon being posted on the website.

By continuing to use the platform after any changes are posted, you are deemed to have accepted the updated terms.

To register and use the Nanastoro services, you must meet all of the following requirements:

• At least 18 years old at the date of registration
• Having full legal capacity to enter into binding agreements
• Not currently on the self-exclusion list of any responsible gambling program
• Not acting as an agent or representative of a third party when opening an account
• Opening an account for your personal use only, not for commercial purposes

Nanastoro reserves the right to request proof of identity at any time to verify your eligibility. Users who fail to submit the required documents within the specified timeframe may be restricted from making withdrawals until verification is complete.

Each user is only permitted to hold one (1) active account at Nanastoro. Holding more than one account, whether directly or through another person, is considered a serious violation and may result in the closure of all associated accounts and the freezing of all funds.

When registering, you are responsible for:

• Providing accurate, complete and up-to-date personal information including your full name as per your identification card, phone number and email address
• Keeping your password and account login information confidential
• Notify Nanastoro immediately if you suspect unauthorized access to your account
• Not sharing your account with any other individual

Nanastoro will not be held responsible for any losses arising from your negligence in safeguarding your login credentials. All activity occurring under your login credentials will be considered your own actions.

Identity verification (KYC) is mandatory before your first withdrawal is processed. Required documents include a copy of a valid identification card or passport.

All deposits and withdrawals at Nanastoro are processed through payment methods supported by the platform including FPX, Touch 'n Go eWallet, Boost, GrabPay and bank transfer. The minimum deposit is RM10 and the minimum withdrawal is RM50.

Important terms related to financial transactions:

• Deposits will be credited to your account instantly or within a few minutes after payment is confirmed
• Withdrawal requests will be processed within 24-hour support after all verification documents have been submitted
• Withdrawals may only be made to a bank account or e-wallet registered in your own name – no transfers to third parties are permitted
• Nanastoro reserves the right to withhold withdrawal processing until full KYC verification is completed
• Deposited funds may only be used for gaming purposes and may not be used as a money transfer service

Nanastoro offers a variety of bonuses and promotions from time to time. Each promotional offer is subject to specific terms that will be stated alongside the respective offer. The following terms apply generally to all bonuses:

• Bonuses are only eligible for one account per individual, home address, IP address, and device
• Nanastoro reserves the right to void any bonus if there is evidence of abuse or an attempt to exploit the system
• The wagering requirement for each bonus must be fulfilled before any withdrawal can be made
• Bonuses cannot be transferred, sold, or exchanged directly for cash without meeting the stipulated requirements
• Nanastoro reserves the right to withdraw or modify any promotional offer at any time without prior notice

For more information on current promotions, please visit the promotions section on our platform or contact our customer support team.

All games available on the Nanastoro platform use a Random Number Generator (RNG) that has been independently audited to ensure fairness and transparency. Game results are final and cannot be disputed once confirmed by the system.

General rules that apply to all games:

• All bets must be placed before the designated time period expires
• In the event of a technical interruption during gameplay, Nanastoro reserves the right to void the affected round and return the wager
• Nanastoro reserves the right to void any wager placed on the basis of a technical error or incorrect information in the system
• Specific rules for each game can be found in the relevant game help section
• Any attempt to exploit technical vulnerabilities in the system to gain an unfair advantage is prohibited and may result in account closure

For live casino games, game outcomes are determined by a real dealer and recorded via live video stream. In the event of any dispute, the recording will be used as the final reference.

The following actions are strictly prohibited on the Nanastoro platform:

• Registering more than one account or using another person's account
• Providing false or misleading information during registration or the KYC process
• Using bots, external random number generators or any automated method to play
• Colluding with other players to gain an unfair advantage
• Exploiting technical errors in the system to obtain illegitimate wins
• Using the platform for money laundering or any other illegal financial activities
• Abusing bonuses and promotions through stake shielding techniques (bonus abuse)
• Threatening, insulting or acting in a manner harmful to staff or other members

Nanastoro reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any term in this document
• Confirmation that the account holder is under 18 years of age
• Requests from law enforcement agencies or relevant authorities
• Suspected activities related to fraud or money laundering
• Account inactivity exceeding 12 consecutive months

You may also close your own account at any time by contacting our customer support team. Members who choose self-exclusion for responsible gaming reasons can access this option directly through your account settings.

If an account is closed for legitimate reasons (not due to a violation), any remaining balance after deduction of bonuses that have not met the required conditions will be returned to you.

Nanastoro provides its gaming platform on an "as is" basis and makes no guarantee that the service will operate without interruption or error at all times. We continuously strive to maintain high uptime, however technical disruptions beyond our control may occur from time to time.

Nanastoro is not responsible for:

• Indirect, unforeseen, or consequential losses arising from use of the platform
• Service disruptions caused by circumstances beyond our control (force majeure)
• Losses resulting from the use of your login credentials by an unauthorized third party
• Betting decisions made based on inaccurate information or misunderstanding of game rules

The maximum total liability of Nanastoro to you in any case shall not exceed the amount you deposited within the 30 days prior to the relevant claim arising.

Nanastoro reserves the right to modify, add or remove any section of this Terms and Conditions document at any time without prior notice. The date of the last amendment will always be updated at the top of this document.

We encourage you to review this document periodically to ensure you are always aware of the latest applicable terms. Your continued use of the Nanastoro platform after any changes are posted constitutes your acceptance of the updated terms.

If you do not agree with any changes made, please stop using the platform and contact us to close your account in an orderly manner.

These Terms and Conditions are interpreted and governed by the laws applicable to the operations of the Nanastoro platform. Any dispute arising from or related to the use of this platform shall be resolved through a mutually agreed arbitration process.

If any provision in these terms is found to be invalid or unenforceable by a competent authority, that provision will be modified to the extent necessary to make it valid and enforceable, while all other provisions remain unaffected.

If you have any questions, concerns or feedback regarding these Terms and Conditions, our customer support team Nanastoro available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Email: [email protected]
• Live Chat: Via the chat icon at the bottom right corner of the website
• Frequently Asked Questions: Visit the page FAQ for answers to common questions

For issues related to responsible gambling, please visit our Responsible Gaming for information on self-control tools and available support resources.